Refund & Cancellation Policy

ATS Resume Craft offers a free plan with no payment involved, and a paid Pro plan billed monthly or annually. This policy covers refunds and cancellations for Pro subscription payments processed through Razorpay.

Once a payment is made, the paid plan is activated on your account immediately and you gain full access to its features for that billing period. Because access is granted upfront, we do not offer refunds for monthly or annual Pro subscription payments — including your first payment — except where required by law or as described in Section 7 (failed/duplicate/disputed payments).

• Payments are non-refundable once the plan is active and accessible on your account
• This applies equally to first payments and renewal charges
• You can cancel anytime to stop future renewals — see Section 5

Since payments are non-refundable under normal circumstances, there's no refund request to file for a change of mind. If you believe you were charged in error (duplicate charge, failed payment still debited, or unauthorized charge), email atsresumecraft@gmail.com from your account's registered email address with:

• The email/account used to sign up
• Payment date and amount (or the Razorpay payment ID, if available)
• Details of the issue

Where a refund is approved under Section 7 (payment error, not change of mind), it's initiated within 5 business days of approval. Funds typically reflect in your original payment method within 5–10 business days after that, depending on your bank or card network — this part is outside our control. Approving such a refund reverts your account to the plan you held before the erroneous payment; paid access from that payment ends at that point.

Refunds are issued to the original payment method only.

Cancel anytime from your account settings. Cancelling stops future auto-renewal charges — it does not trigger a refund for the current period. Your Pro access continues until the end of the billing period you already paid for, and no further charge is made after that.

No refund will be issued where:

• The plan was activated and paid features were accessible on the account (the standard case — see Section 2)
• The account was terminated for violating our Terms of Use
• The request is based on not using the plan or changing your mind, rather than a payment error

If you were charged more than once for the same billing period, or a payment failed but you were still debited, contact us immediately — these are corrected in full regardless of the 7-day window. We reconcile against Razorpay's payment records to verify.

For refund or cancellation questions, reach us at:

See also our Terms of Use and Privacy Policy.